Privacy policy
This Privacy Policy describes how aduwhamfie.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@aduwham.com or by mail using the details provided below:
ADUWHAM LTD
86-90 Paul Street
London
EC2A 4NE
Collecting Personal Information
Your privacy and security are taken very seriously, so we ensure that any of your personal information collected is treated following the applicable data protection laws in the UK. The below sets out the basis on which any personal data we obtain from you, or that you provide to us, will be processed by us.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address., as well as Your purchase information e.g. credit card details – exclusively processed by our payments gateway and PayPal.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
We may sometimes ask you to take part in surveys that we use for research purposes, to improve customer experience – although you are not obliged to respond to them.
The main purposes for collecting and storing certain personal information are as follows:
Order processing
Product delivery
Payment authorisation and billing
Product promotions/offers
If you have made one, you can view and change your details held by us by logging in to your account. You may also contact us directly to find out this information. We will contact you with marketing content where relevant. If at any time you wish to stop receiving our newsletter, you can click the unsubscribe link included in the footer of every email campaign sent. Alternatively, you can contact us directly at sales@aduwham.com to request removal.
Third-Party
We will never sell your personal information to third parties, but we do share customer information with third parties to fulfil orders and improve our services as detailed below:
Our payment platforms will be processing and authorising card payments, and completing orders securely.
Mailchimp to maintain our newsletter subscribers and generate purposeful marketing content.
By purchasing on the website, you consent to Aduwham Ltd sharing the necessary personal information with these third parties to process your order as stated, to banks, credit card companies and couriers. Some of these selected third parties may be in countries outside of the United Kingdom.
To protect against fraudulent use of credit cards, we carry out security checks on all orders. These can take numerous forms and may involve contacting you via telephone or email before your order is successfully processed, our shopping cart system is fully secure with 128-bit SSL certification and conforms to certified PCI regulations.
Payment methods are either via PayPal or other platforms, our 3rd party card payment gateway. No data relating to electronic payments is passed through or stored by Aduwham LTD.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at sales@aduwham.com or by post at:
ADUWHAM LTD
86-90 Paul Street
London
EC2A 4NE
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through: sales@aduwham.com
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.
We use the following cookies to optimize your experience on our Site and to provide our services.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. Only Aduwham can access the information provided by these cookies.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
For anything in regards to accessing, correcting, amending or deleting any personal information, we have about you, please do send us an email, or if you simply want more information, contact our Privacy Compliance Officer at sales@aduwham.com or by post at :
ADUWHAM LTD
86-90 Paul Street
London
EC2A 4NE
Last updated: 17/05/2023